Frequently Asked Questions – Moncleve
Need help finding the perfect LED lighting for your home? Our team is here to assist!
Moncleve
📦 Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your location and the specific product. The estimated delivery time is mentioned on each product page for transparency. On average, orders arrive within 10 days, but some items may take longer due to demand or shipping logistics. We strive to get your modern lights to you as quickly as possible while ensuring they arrive in perfect condition.
Where do you ship?
We currently ship to the United Kingdom and the European Union. If you're outside these regions, we recommend checking back as we continue to expand our reach.
Is shipping free?
Yes! We offer free shipping on all orders, so you can shop for your favorite luxury lighting without worrying about extra costs.
Will my order arrive in one package?
If you’ve ordered multiple modern lighting products, they may be shipped separately due to warehouse locations and packaging requirements. This ensures your LED lights and luxury chandeliers arrive safely. You will receive tracking updates for each package if applicable.
🛍️ Orders & Payments
Can I cancel or modify my order?
Once an order is placed, it is immediately processed to ensure fast shipping. Because of this, we are unable to guarantee cancellations or modifications after payment. However, if you need to make a change, please contact us as soon as possible, and we will do our best to assist you. If the order has already been processed, you may need to follow our return and refund policy instead. You can find more details on our [Returns & Refunds page].
What payment methods do you accept?
We accept a wide range of payment methods to make your shopping experience smooth and secure. You can pay using Visa, Mastercard, American Express (Amex), PayPal, Google Pay, Apple Pay, and more. Our checkout process is encrypted to ensure your payment details are always protected.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 14 days of receiving your order. The item must be in its original condition, unused, and in the original packaging. For full details on how to initiate a return and any applicable conditions, please visit our [Returns & Refunds page].
What if my item arrives damaged or defective?
If your item arrives damaged or defective, we’re here to help! Please contact us within 48 hours of receiving your order with clear photos of the product and packaging. We will review your case and offer a replacement or refund as per our policy. For more details, visit our [Returns & Refunds page].
How do I request a return or refund?
To request a return or refund, please visit our [Contact Page] and reach out to us with your order details. Our team will guide you through the process and ensure a smooth resolution.
📢 Discounts & Customer Support
Do you offer discounts or promotions?
Yes! We offer a 10% discount on the first order for customers who subscribe to our newsletter. Additionally, we run promotions and special offers throughout the year. Stay connected with us to catch the latest deals on luxury lights, modern lighting, and LED lighting solutions!
How do I contact customer support?
You can reach our customer support team through our Contact Page or via the live chat on our website. We’re here to assist you with any questions regarding your order, our luxury lights, or any other inquiries about our modern lighting store.
🛠️ Product Information & Care
What materials are your products made from?
Our modern lighting collection is crafted from a variety of high-quality materials, including wood, iron, aluminum, glass, and premium plastics. Each luxury light is designed to combine durability with aesthetics, ensuring both functionality and style for your space. You can find specific material details on each product page.
How do I install or assemble my light fixture?
Installation depends on the type of LED lighting you purchase. Ceiling and wall lights may require professional installation, while table lamps and floor lamps are usually ready to use with minimal assembly. Most of our modern lights come with detailed instructions to guide you through the setup. If you need additional help, feel free to contact us!